PATRON SERVICES ASSOCIATE
25 hours per week (non-exempt, hourly). Flexible part-time schedule that will include evenings and weekends. Schedule set monthly. Salary: Entry level
Description: The Patron Services Associate reports to the Assistant Director of Education and works with the staff, faculty, volunteers, concert patrons, and school families. The primary function of this position is customer service. As the “face of Indian Hill” and the first person many of our patrons will interact with, the person in this position is vital to the success of our organization.
Patron Services/Office Reception –
Front desk reception
Provide quality customer service to support the mission of Indian Hill Music and our community of students, families, faculty and staff
Answer and direct all phone calls, voice mails, and general emails
Respond to general inquiries about the organization, provide facility tours for prospective students
Maintain working knowledge of all current events and programming, and promote these offerings to potential patrons
Receive registrations and payments, assist school families in completing and understanding forms, and all other registration tasks as needed
Process single ticket, subscription, and event sales from all sources
Monitor and respond to ticket line voice mail
Work box office/front-of-house for orchestra concerts and other ticketed performances and events
Process payments by cash, check, and credit card, and generate credit card reports
Proof print and online materials for organizational events and programs
Copy internal forms (registration forms, expense vouchers, vacation request forms, etc.) as needed
Copy event/program flyers and replenish info tables/displays as needed
Create sign-up sheets for school programs/events and maintain general info binders
Enter registration form information into databases
Assist Patron Services Specialists with lesson placement and scheduling
Manage the new student prospect list
Coordinate reservations for studio space and provide updates to staff/faculty
Take table reservations for Bach’s Lunch concert series; duplicate marketing materials for tables
Maintain Community bulletin board
Help with set-up of studios, recital hall
Qualifications: Experience in customer service. Excellent computer skills and thorough knowledge of Microsoft Office software; experience with database software. Basic knowledge of music and instruments a definite plus. Must enjoy interacting with the public, and have the ability to work independently and to handle a busy front desk environment. Must be organized, able to handle multi-tasking, detail oriented, and accurate. Must be able to assist with moving chairs, light tables, musical instruments, and other equipment for event set-up (e.g. recitals, workshops, receptions, dinners) as needed.
How To Apply: Send cover letter, resumé, and salary requirements (by mail or email) to:
Lisa Cleveland, Assistant Director of Education
Indian Hill Music, PO Box 1484, Littleton, MA 01460
Applications submitted without salary requirements will not be considered.
Outstanding professional educational experience and training in the areas of advertising, public relations, marketing and fundraising in a non-profit arts environment. Interns are individually supervised by department staff and involved in day-to-day operations, plus assigned clerical and administrative tasks, such as information market research, filing, database management, and material distribution. Intern special projects may include writing press releases, planning and coordination of special events, developing material for the web site, creating promotional offers, and proofreading. Computer proficiency in Word, Excel, page layout tools preferred.
To submit a request for an unpaid student internship at Indian Hill Music, please send a letter of interest and resume via email.
No openings at this time.
For Orchestra of Indian Hill audition information, click here.
Non-Discrimination Policy: Indian Hill Music does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, citizenship, ancestry, age, mental or physical disability, veteran status, or any other category protected under applicable law in its admissions, education programs, activities, or employment policies.